SALON POLICIES

 
 

Reservations

All reservations must be made online through our Booking portal here. Please arrive on time (preferably not early or more than 10 minutes late). It is important that services begin and end on time as a curtesy to the next guest.

After booking your service, you will receive a confirmation email with all of the info you’ll need for your appointment. If you need to make any adjustments or cancellations, you can do so through that email.

Services

We have a no refund policy on services completed at our salon. We offer complimentary adjustments within 7 days of the service completion pending management approval. During services, we require your full, undivided attention. It is important to us that we be on the same page during your service so please plan to be an active participant for the duration of your service.


Referrals

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Cancellations

In an effort to better serve guests seeking last-minute accommodations, guests will now be required to cancel their Virgo reservation 48-hours prior to arrival in order to avoid a 50% fee charged to their card on file. No fee if the time has been recovered from another person booking the time on short notice. 

If you have booked your appointment with less that 24 hours between your booking time and scheduled appointment you are required to cancel 3 hours before your service start time to avoid the late cancellation fee. 

No Shows

If you do not show up for your scheduled appointments, without contacting the salon to cancel, you will be subject to pay the FULL AMOUNT of the services reserved.

Clients who no show on more than one occasion will be required to pay in full before any appointments are booked.

Tardiness

Though its best to make your appointment on time, we understand that sometimes life gets in the way. For this reason, we offer a 10 minute grace period for clients who are running late. Any later than 10 minutes requires rescheduling and a 25% late cancellation fee. Please note that you may to have to accept an abbreviated service to keep the our on-time clients on schedule. If you are running late, always call us as soon as possible as, depending on the schedule, we will be able to work with you if we know ahead of time.

Payment + Gratuities

We accept cash as well as all major credit cards including MasterCard, Visa, American Express and Discover. Personal checks are not accepted and we do not give cash back on credit card charges.

Gratuity is not included in the service fees listed on our price list.

Products

All retail products are final sale and non-refundable.

Service Pricing Policy

We are constantly expanding our services to bring you the best and greatest. Although we make every effort to keep our website and booking menu updated, please note that prices and services are subject to change at any time

Confidentiality and Privacy Policy

We believe that every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential

Client lists and email lists are confidential and we do not sell or share any client info with outside companies

Lost Items

Please do not bring valuable with you as we are not responsible for lost, broken or stolen items