SALON POLICIES

 
 

Reservations

All reservations must be made online through our Booking portal here. Please arrive on time (preferably not early or more than 10 minutes late). It is important that services begin and end on time as a curtesy to the next guest.

After booking your service, you will receive a confirmation email with all of the info you’ll need for your appointment. If you need to make any adjustments or cancellations, you can do so through that email.

Services

We have a no refund policy on services completed at our salon. We offer complimentary adjustments within 7 days of the service completion pending management approval. During services, we require your full, undivided attention. It is important to us that we be on the same page during your service so please plan to be an active participant for the duration of your service.

How to Arrive for Dry Cuts

Please arrive with your hair down as you would wear it on a normal day-to-day basis. Use whatever care and styling products you would normally put in your hair. DO NOT put your hair up in a ponytail, bun, or any other style that would result in your hair being stretched out. Should you come with your hair in a bun, and your hair is too stretched to cut properly, we will need to reschedule your appointment and you may incur a late rescheduling fee.

Cancellations

In an effort to better serve guests seeking last-minute accommodations, guests will now be required to cancel or reschedule their Virgo reservation 48-hours prior to arrival in order to avoid a 50% fee charged to your card on file.

If you have booked your appointment with less than 24 hours between your booking time and scheduled appointment you are required to cancel 3 hours before your service start time to avoid the late cancellation fee. 

Late Rescheduling

Similarly to the Late Cancellation policy, if you find that you need to reschedule your appointment, please do so no less than 48 hours before your appointment in order to avoid a 25% charge to your card on file.

If you have booked your appointment with less than 24 hours between your booking time and scheduled appointment, you are required to reschedule 3 hours before your service start time to avoid the late rescheduling fee.

No Shows

If you do not show up for your scheduled appointments, without contacting the salon to cancel, you will be subject to pay the FULL AMOUNT of the services reserved.

Clients who no show on more than one occasion will be required to pay in full before any appointments are booked.

Tardiness

Though its best to make your appointment on time, we understand that sometimes life gets in the way. For this reason, we offer a 10 minute grace period for clients who are running late. Any later than 10 minutes requires rescheduling and a 25% late cancellation fee. Please note that you may to have to accept an abbreviated service to keep the our on-time clients on schedule. If you are running late, always call us as soon as possible as, depending on the schedule, we will be able to work with you if we know ahead of time.

Right to Refuse Service  

A positive environment at Virgo is our top priority. While we would like to open our doors to all, we will not tolerate rude, or demeaning behavior from our clients to any staff member or fellow client. Clients behaving negatively or rudely will be asked to leave and not return.

Payment + Gratuities

We accept cash as well as all major credit cards including MasterCard, Visa, American Express and Discover. Personal checks are not accepted and we do not give cash back on credit card charges.

Gratuity is not included in the service fees listed on our price list.

Referrals

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Products

All retail products are final sale and non-refundable.

Service Pricing Policy

We are constantly expanding our services to bring you the best and greatest. Although we make every effort to keep our website and booking menu updated, please note that prices and services are subject to change at any time

Confidentiality and Privacy Policy

We believe that every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential

Client lists and email lists are confidential and we do not sell or share any client info with outside companies

Lost Items

Please do not bring valuable with you as we are not responsible for lost, broken or stolen items